Frequently asked questions

Back

What are examples of covered issues?

Covered issues are cases where the product is confirmed as unusable for you on the relevant platform, and the cause is within the covered scope.

Examples may include:

  • the key is confirmed as invalid or non-functional for redemption

  • the key is confirmed as revoked for activation

  • the product is confirmed as removed from your library after successful redemption due to a key related issue that is not excluded
Was this article helpful?
You have a problem and want to solve it quickly? Create ticket