Frequently asked questions

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What does it protect me against?

Lifetime Guarantee is designed for situations where a purchase that should work properly later becomes unavailable to you for covered reasons, for example:

  • the key cannot be redeemed when you try to activate it

  • the product was redeemed successfully, but later becomes unavailable to you on the platform for a covered reason

In all cases, we first verify the situation so we can apply the correct remedy.

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