Frequently asked questions

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What is not covered?

Lifetime Guarantee does not apply to issues caused by:

  • bans, suspensions, or restrictions on your platform account

  • violations of platform or publisher rules (including chargebacks, suspected fraud, cheating, or other prohibited conduct)

  • products removed from sale or permanently delisted, or access changes driven by platform or publisher policy

  • server closures, end of online services, or end of support by the publisher or platform

  • user side technical issues (hardware failure, incompatibility, configuration issues, malware, internet outages)

  • account access problems (lost credentials, compromised accounts, failure to secure the account)

  • intentional misuse, resale attempts, abusive behavior, or suspicious activity
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