Frequently asked questions


I am having trouble completing a PayPal payment.

It is possible that your order was rejected by our security system due to some discrepancies in the information received. Please take a look at these suggestions we recommend you always keep in mind while paying with PayPal:

  • Please ensure that your PayPal account is confirmed and secured with a password of high complexity, preferably accompanied by 2-step verification.
  • For security reasons, use the device and connection that you typically use to access your PayPal account.
  • Make sure that your PayPal information is correct and up-to-date.
  • Please use your PayPal email to register the purchase on our page.

If you are charged for an unauthorized transaction, the provider will refund your money automatically once it approves of the charge.

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