Frequently asked questions


What can I do if I don’t see the key I ordered?

There are some reasons that can cause this problem but please make sure first that you didn’t get it via e-mail or if you're a registered user you don’t have it in your Library. If you checked the mentioned places and the problem still exist please follow the steps below:

  • Check your software because maybe you have something which is blocking your data like VPN etc.
  • Check it in a different browser or clean your cookies first.
  • Turn on the incognito mode in your browser.
  • Try with other device (smartphone for example).

If none of the solutions above are working do not hesitate to contact our Customer Support. We will be happy to help.

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