Frequently asked questions

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What should a valid ID document for verification look like?

The verification process is automated and handled through a secure platform. You will be asked to show your ID and then your face - no need to send us anything manually.

A valid ID must be government-issued and clearly show your full name, photo, and date of birth. It must be unexpired and captured in good lighting, with no glare or blur.

If you have any issues, contact us via the  Support Center or at [email protected]

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