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Frequently asked questions

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Payment Issues

Payment Issues

Why was my payment method blocked?
My payment failed - what steps should I take?
When can I expect to receive my refund?
Can I get an invoice for my purchase?
What is pre-authorization?
What should I do if my card is declined during pre-authorization?
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Selected product is a new [platformName].
You'll get access to a new [platformName] instead of an activation code. [What is a [platformName]?]
After purchase, you can change the account’s data (like the email address and password).