Frequently asked questions

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Partial Amount Received

If you received less currency than expected:

Possible reasons:

  • In-game bonus campaign ended

  • Region-based pricing differences

  • Game removed promotional bonus

  • Game tax/fee structure

  • Event-specific extra currency expired

Send to support:

  • Screenshot of in-game balance

  • Screenshot of order details

  • Screenshot of transaction history (if available)
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