Reporting a faulty Steam Gift - what screenshots should I include?
If you're having trouble activating Steam Gift on your account, we're here to help. However, in order to resolve the issue, we need to gather some evidence from your side. Please send us the following unedited screenshots, making sure the taskbar with date and time is visible:
- the error message you receive while trying to activate the gift
- your Steam account inventory
- your Steam account gift trade history
- your Steam list of licenses
Please do not crop or edit the screenshots. Full-screen images help us verify all necessary details.
How to find your gift trade history:
Go to Steam Client > Inventory > More > View Gift History
How to find your list of licenses:
Go to Steam Client > Help > Steam Support > My Account > View Account Licenses and Product Key Activations (Note: We do not need your Steam transaction history, only the list of activated licenses.)
Once you have the screenshots, you can submit them through our contact form or send them via email to [email protected]. We’ll review your case and get back to you as soon as possible.
