O2 Spa
1
Customer calls the call centre to fix an appointment
2
Selects outlet to avail service and informs the executive about making payment using gift card
3
Executive checks with the outlet on acceptance of gift card and confirms booking
4
Customer visits the outlets and selects offered service / product
5
Store executive prepares the final invoice and informs payable amount the customer, customer intends to make payment using gift card
6
The store manager opens the web based single page redemption link
7
Enters card credentials and other required fields
8
Post validation system confirms available value in the card and get the card redeemed
9
Customer needs to pay by other mode if the invoice value exceeds redemption amount
