What do the different order statuses mean?
Here’s a quick breakdown of each order status you'll see on Gameseal:
- Completed:
Your order has been successfully processed and your product is ready to claim. - Cancelled:
The order was cancelled and no further action is needed. If your payment went through anyway, you'll receive a refund soon. - Refunded:
Your full order has been refunded. Please allow a few days for the funds to return to your account. - Refunded Partially:
Only part of your order was refunded (for example, if you bought multiple items and returned just one). - Hold:
Your order is temporarily on hold, usually for additional verification. Please check your email or account notifications for instructions. - Processing:
Your payment was successful, and we're currently preparing your key. It should be delivered shortly. - Pending:
We're still waiting to receive your payment. Once we receive it, your order status will change to processing or completed.
If you have questions about your order status or need assistance, feel free to reach out via our Support Center or by emailing us at [email protected]