I pre-ordered a game but haven’t received the key - what now?
When you pre-order a game, the product key is typically delivered to you on the game's official release day. If you haven't received your key yet, please consider the following:
- Check the official release date
Verify the game's scheduled release date on its product page. Pre-ordered keys are usually delivered on this date. - Regional differences in release times
Keep in mind that the exact time of release might differ depending on your country or region. Some publishers release keys at different times globally, causing slight delays in availability. - We deliver as soon as possible
Rest assured, we'll deliver your key as soon as we receive it from the publisher. Usually, keys are sent promptly on the release date or even slightly before.
Still no key after release day?
If it's past the official release date and you still haven't received your pre-ordered key, please contact us through our Support Center or write directly to [email protected]