Reporting a faulty key - what screenshots should I include?
If you're having trouble activating your key, we're here to help. However, in order to resolve the issue, we need to gather some evidence from your side. Please send us the following unedited screenshots, making sure the taskbar with date and time is visible:
- The key entered into the activation window
- The error message you receive while trying to activate the key
- Your purchase or order history on the platform where you're trying to activate the product
Please do not crop or edit the screenshots. Full-screen images help us verify all necessary details.
How to find your order history depending on the platform:
Steam
Go to Steam Client > Help > Steam Support > My Account > View Account Licenses and Product Key Activations
(Note: We do not need your Steam transaction history, only the list of activated licenses.)
Origin (EA App)
Open EA App > Click your profile icon > Account Settings > Order History
Ubisoft Connect
Go to Ubisoft Connect > Click the menu icon (top right) > Account Information > My Orders
Battle.net (Blizzard)
Visit https://account.battle.net/transactions and log in to view your purchase history
Epic Games
Log in at https://www.epicgames.com/account/transactions to access your transaction history
Microsoft Store / Xbox
Go to https://account.microsoft.com/billing/orders and sign in to view your order history
Once you have the screenshots, you can submit them through our contact form or send them via email to [email protected]. We’ll review your case and get back to you as soon as possible.